FAQs

You will receive a confirmation email with your purchase details and ticket numbers. You can also log into your account and check your active and past tickets numbers.

Instant win competitions have predetermined prizes with numbers allocated to them at the time the competition launches. If you buy a ticket into a competition with instant wins and one or more of your ticket numbers match the list of predetermined numbers, you will win the prize(s) allocated to it. Some instant win competitions have an ‘end prize’ where every entry purchased into the instant win competition will be entered to win the end prize, drawn as a traditional or automated draw at the end of the competition.

Traditional draws: Every one of our traditional draws can be watched live via our Facebook page for everyone to see. We use a random number generator to determine the winner. We prove we are live by reading out comments and answering customer queries as we go. If a traditional draw does not sell out and the first number generated is unsold, we will generate a new number until we have a winner.

Instant wins: Instant win competitions are won by receiving a ticket number that matches a number on the list of pre-determined prizes. If your ticket numbers match any of the numbers on the list of prizes, you will instantly win that prize! End prizes are classed as traditional draws.

Automated draws: Our automated draws are similar to traditional draws, but without a live draw. We use PHP code to randomly generate a winning number at the time of the draw. The winner will be contacted and announced on our ‘Draw Results’ page.

The odds of winning for each respective competition will depend on the number of entries received.

We either leave them to be drawn on their original draw date, OR pull them forward into their closest draw day.

If a traditional or automated draw that you have entered does not sell out, the draw will still take place and you will have a better chance of winning than if it had sold out. Each draw is guaranteed to take place on the date and time shown on the entry page. All sold tickets are still valid and we will generate a random number until we have a winner. If there are instant win prizes which have not been won within the time limit of the competition, they will be forfeited, however each ticket purchased into the competition will still be included in the end prize draw, if applicable.

The competition draw date and time is stated on the entry page for each competition. Each draw is guaranteed to take place at the specified time regardless of how many tickets are sold.